User research


Continuous user research and testing is core to our approach, ensuring that we are gathering feedback every sprint, iterating based on this feedback, and getting this back into the hands of users for further testing and feedback. Through these continuous cycles of user testing, we can ensure that we’re constantly responding to feedback and working towards meeting user needs.

We have been conducting in-depth research and testing with Planning Officers and planning managers across our local authorities, as two of the main user groups of BoPS, as well as ICT specialists and Enforcement Officers. Testing has been taking place virtually since March 2020. 

To ensure that we’re engaging with a wide range of different local authorities, we have been carrying out user research and testing with London and non-London, and inner city and rural local authorities.

Our approach to user research includes:

  • User interviews — one-to-one interviews
  • Process shadowing — shadowing planning officers and managers using existing systems and ways of working
  • Co-design — creating sessions with users to co-design early concept based on their needs
  • Prototype and code testing — getting prototypes and code into the hands of users to move through the end-to-end user journey, gathering feedback and insights to then apply to further iterations

If you are a planning officer or work within a Local Planning Authority, and would like to learn more about the BoPS project, please get in touch. The project team is able to offer product demos and can also host product testing.



















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A user-centred Back-office Planning System (BoPS) for local authorities


BoPS is a collaborative local authority project, funded by the MHCLG Local Digital Fund and led by Southwark Council & Partners.


Contents
  1. About the project
  2. Project background
  3. Our approach
  4. User research
  5. Discovery phase
  6. Alpha phase
  7. Beta phase
  8. Weeknotes and sprint notes


If you are part of a local authority team or an interested party and would like to find out more about contributing, collaborating and/or our approach, please get in touch:

Project contact

Tom Buttrick, Southwark Council
tom.buttrick@southwark.gov.uk




Project partners

Social media 



 
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