1. Project background
Planning departments in local authorities are currently experiencing a sector-wide problem: back-end case management systems aren’t meeting the needs of the Planning Officers using them.
Over the last few years, a number of pain points have emerged from current systems and processes, including:
● 40%+ of applications submitted via Planning Portal arrive incomplete, resulting in lengthier administration processes and higher costs
● Poor and non-responsive user interfaces make it difficult for Planning Officers to succeed in meeting their goals
● Poor data quality and data accessibility is affecting authority strategic considerations A lack of required integration capabilities across different systems is blocking streamlined processes, increasing administration activity
● Local authorities are reliant on external software providers to update their product roadmaps, based on feedback — a lengthy and non-guaranteed process
A user-centred Back-office Planning System (BoPS) for local authorities
BoPS is a collaborative local authority project, funded by the MHCLG Local Digital Fund and led by Southwark Council & Partners.
Contents
- About the project
- Project background
- Our approach
- User research
- Discovery phase
- Alpha phase
- Beta phase
- Weeknotes and sprint notes
If you are part of a local authority team or an interested party and would like to find out more about contributing, collaborating and/or our approach, please get in touch:
Project contact
Tom Buttrick, Southwark Council tom.buttrick@southwark.gov.uk
@BoPs_Digital
Michelle Isme, Delivery Manager, Unboxed
michelle.isme@unboxed.co
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