1. Project background
Planning departments in local authorities are currently experiencing a sector-wide problem: back-end case management systems aren’t meeting the needs of the Planning Officers using them.
Over the last few years, a number of pain points have emerged from current systems and processes, including:
● 40%+ of applications submitted via Planning Portal arrive incomplete, resulting in lengthier administration processes and higher costs
● Poor and non-responsive user interfaces make it difficult for Planning Officers to succeed in meeting their goals
● Poor data quality and data accessibility is affecting authority strategic considerations A lack of required integration capabilities across different systems is blocking streamlined processes, increasing administration activity
● Local authorities are reliant on external software providers to update their product roadmaps, based on feedback — a lengthy and non-guaranteed process