Duration: 8-weeks (January - March 2019)
The project team began the project with a discovery phase, aligned with the GDS Service Standard, to explore the problem space and identify the needs of planning officers and planning managers.
Activities completed across the discovery phase included:
User research — carrying out contextual face-to-face interviews, shadowing planning officers using existing back-office systems, user journey mapping, user story formation and defining emerging design principles
Technical exploration — tracking data through the current planning application systems and processes, and investigating emerging data standards across other related systems and projects
Business case definition — exploring cost per application type across different councils and identifying opportunities based on time spent per application per team
Concept creation — facilitating co-design workshops with planning officers, creating a series of concept prototypes based on emerging user research, and testing concepts across London and non-London council teams to gather feedback
The team engaged with:
- 7 x London borough councils (Southwark, Hackney, Redbridge, Tower Hamlets, Haringey, Lambeth and Islington)
- 1 x Metropolitan district council (Leeds)
- 2 x other councils (Canterbury and Huntingdonshire)
See the full discovery report here.